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AI Voice Control vs Traditional IVR

SHILP'sComparison focusing on natural language understanding, routing and accessibility

HCM Legacy

Comparison table

Feature AI Voice Control Traditional IVR
Understanding NLU — natural language DTMF & menu trees
User experience Conversational Menu-based
Maintenance Model tuning Menu updates

Pros & Cons

  • AI Docmaster — Pros: Faster document processing, better search
  • AI Docmaster — Cons: Requires change in document ingestion practices

Alternatives

  • Alternatives: Amazon Connect, Twilio Autopilot